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“Everyone is aligned.” It is one of the most reassuring phrases leaders like to hear. The strategy is clearly defined, roadmaps are shared across teams, and meetings often end with agreement and consensus. Yet despite this alignment, organizations frequently struggle...

Digital operations are usually evaluated through visible metrics such as dashboards, delivery timelines, automation coverage, and system uptime. On paper, everything appears efficient and well-structured. Yet inside many organizations, a large portion of work happens quietly in the background untracked,...